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Legal

Privacy Policy

We design PlanMyCrew for operational trust. This page explains what data we collect, why we collect it, how we protect it, and what control your team has at every step.

Last updated: February 22, 2026 POPIA-aligned practices For web + mobile apps

Introduction

PlanMyCrew ("we", "us", "our") operates the PlanMyCrew platform and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, mobile applications, and services.

Information We Collect

  • Account information: name, email, phone, company, role.
  • Usage data: pages visited, IP address, device and browser details, log data.
  • Payment and billing: billing address and payment processor tokens (we do not store full card numbers).

Location Information Collection and Use

Our application collects location data to support job tracking and management features for active field teams.

1. Information We Collect

  • Real-time geographic location (GPS data)
  • Approximate and precise location
  • Movement and travel routes during work assignments

This information is collected only when a user is logged in and actively using the app for job-related purposes.

2. Purpose of Location Tracking

  • Monitor job progress and task completion
  • Track team members while they are on active duty
  • Verify work locations and travel routes
  • Improve coordination between team leads and management
  • Enhance safety, accountability, and operational efficiency

Location tracking is used strictly for work-related activities and not for personal monitoring.

3. When Location Is Collected

  • When the user starts a job or shift
  • While the user is traveling for work purposes
  • When the app is running in the foreground or background (as required for job tracking)
  • Until the job, task, or shift is completed

Users are informed when location services are active.

4. User Consent

By installing and using this application, users agree to the collection and use of their location data as described in this policy.

  • Enable or disable location access through device settings
  • Control background location permissions
  • Withdraw consent at any time (disabling location may limit app functionality)

5. Data Sharing and Disclosure

We do not sell, rent, or trade user location data.

Location data may be shared only with:

  • Authorized supervisors or team leads
  • Internal management systems
  • Service providers required to operate the app

All sharing is limited to operational and legal purposes only.

6. Data Storage and Security

We use appropriate security measures to protect location data, including:

  • Encrypted storage
  • Secure servers
  • Restricted access
  • Regular system monitoring

7. Data Retention

We retain location information:

  • For the duration required to manage jobs and reports
  • For compliance with legal and business obligations

After this period, data is securely deleted or anonymized.

8. User Rights

Users have the right to:

  • Access their location data
  • Request correction or deletion
  • Request information about data usage
  • Withdraw consent

Requests can be made through the app or by contacting [email protected].

9. Children's Privacy

Our application is not intended for use by individuals under the age of 18. We do not knowingly collect location data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Users are notified of significant changes through the app.

Cookies and Tracking

We use cookies and similar technologies to operate the website, analyze usage, and improve user experience. You can control cookies through your browser settings.

Contact

Questions about this policy or our data practices? Email [email protected] or call +27 74 400 5558.

Legal Note

This policy does not constitute legal advice. For jurisdiction-specific compliance requirements, consult qualified legal counsel.

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